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Focused Customer Success

Our #1 objective is to ensure your full success and satisfaction as we aspire to be the driving force behind our customers’ success.
We do that by building strong relationships and providing exceptional experiences that drive continuous improvement and innovation.

Ultimately, we want to contribute to your overall growth and success and we want you to feel supported and engaged while enjoying every step of the way.

Allow us to earn your trust and keep you happy!

Find Out More
Customer retention
Customer retention
Customer acquisition
Ohana Hills | Outreach, Inbound, and Sales

How Ohana Hills was able to achieve a 240% ROI on their marketing efforts with Hovi. 

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Read Customer Success Stories

Ohana Hill's Story

Ohana has been using Hovi’s Inbound Framework and has seen an immense sales increase. After seeing the results of our efforts, they’re not looking back! Here’s their journey.

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in2's Story

How In2’s website drove 70% new visitors and increased ROI by 120% in one year with Hovi.
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Garo Boyadjian's Story

Hovi has helped Garo Boyadjian become a trendsetter in the jewelry market. We have worked with them to design, build and maintain their website, ensuring they provide their customers with the best possible e-commerce experience.

Read Story

Bassam Fattouh's Story

Discover how a leading makeup brand is delivering e-commerce digital experiences at scale with Hovi.

Read Story

Why Our Clients Trust Us

Increase sales

ROI

%

Customer retention

Number of Clients

Customer acquisition

CSAT

%

Customer acquisition cost

NPS Score

Reveal Top Client Wins

Our work,
Your Words.

Karim Khoury

Chief Executive Officer
“I came to Hovi with an idea and myself. We’ve been working together for a while now, and I couldn’t be happier with the infrastructure they helped me build. In addition, with Hovi we were able to generate a positive customer retention and acquisition rate. After looking for a worldwide solution, Hovi was the right one for us.”

Andrew Piechowiak

Partner Coordinator
“Hovi is great to work with. I have worked with a few companies over the last three years on marketing, and Hovi was the best company. They have a unique digital marketing method and approach that works for their customers. Also, their openness, transparency, commitment to listening to their clients, and candidness helped us generate better customer acquisition results and increase sales.“

Hussein Salem

Chief Executive Officer
“What impresses me the most at Hovi is their fantastic team and culture. Moreover, they are digital marketing professionals with lots of knowledge and always make you feel like they are part of your team.

I highly recommend them to anyone looking to grow their business.”

Meet Some Of Your
Customer Success Team

Customer Acquisition

Rouba Ghanem

Customer Success Director

Rouba is a certified digital marketing Professional with over 8 years of expertise in digital marketing and customer success. Head of Hovi’s customer success team, she sets the overall vision and strategic plan for the CS team, focuses on leading a positive customer experience and driving growth to our clients.  Her leadership skills have helped her operate a healthy customer success team and ensure positive customer retention and great customer health scores.

Customer Acquisition

Tamara Tarabey

Creative Director | Team Lead

Tamara is our Creative Director and Design Team Lead. She manages the digital creative processes from A to Z by leading the creative team in the production and execution of all deliverables across multiple digital platforms. She oversees the creation of all design assets and helps shape our creative marketing strategies proactively.

She collaborates with the customer success team in order to shape the digital direction for our clients and ensures the creation of user-focused, engaging and positive user experiences. 

Customer retention

Mohamad Chehade

Solution Engineering | Team Lead

Mohamad is the answer man! As solutions lead, he is responsible for the technical vision of our projects which include translating the business requirements into technical requirements, conducting code reviews and leading calls with our clients on complicated requirements to deploy solutions that meet their needs.

He’s highly knowledgeable on software integrations using APIs or integration tools. Also, his vast experience in several coding languages, and being hands-on with our development team, allows him to navigate until he finds the best solutions for all your technical problems.

Customer retention

Marybel Hatem

Senior Customer Acquisition | Team Lead

As a Certified Digital Marketer, Marybel has learned the ins and outs of SEO, SEM and customer acquisition best practices.  With more than 6 years of expertise in customer acquisition, she leads the planning and execution of digital marketing and user acquisition strategies for our clients and leads functional teams by constantly looking for fresh ways to drive traffic and acquire qualified users.

Marybel is the pillar that drives your customer acquisition efforts to success ensuring positive customer retention and carrying your digital marketing strategy to exceed all expectations.

Increase sales

Dany Fawaz

Senior Customer Success Manager

Dany is a Certified Digital Marketing Professional and a Certified Project Management Professional (PMP)  with extensive experience across several industries in the digital marketing landscape. He is an inbound marketing expert, provides our sales enablement trainings and leads the way with excellent project management skills.  He provides on-going support to our clients, lead their team during the implementation phase, and works as the driving force behind our clients success.

customer acquisition cost

Gerard Najem

Research Analyst

Gerard Najem has over ten years of experience leading teams across different industries and target markets. He’s a John Maxwell certified professional coach and a research and development expert. By providing high-quality research to our clients, he works closely with our CSMs to understand the unique needs of our clients. He’s up-to-date with the latest research methods and technologies ensuring he always  provides quality and actionable insights.

Gerard is the link between you and your target market to help you cater, personalize, and optimize your messaging on a granular level based on detailed insights.

Hovi Digital Marketing Services