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Focused Customer Success

We are here to increase sales and ensure a positive customer retention rate while decreasing customer acquisition cost. Our success teams are experienced and ready to help. Allow us to earn your trust and keep you happy!

Check out what our clients say about our Customer Success team, who makes sure you’re getting the results you need.

Customer retention
Customer retention
Customer acquisition
Ohana Hills | Outreach, Inbound, and Sales

With our help, Ohana was able to achieve a 240% ROI on their marketing efforts.

View Customer Stories

Ohana Hill's Story

Ohana has been using Hovi’s Inbound Framework and has seen an immense sales increase. After seeing the results of our efforts, they’re not looking back! Here’s their journey.

Read Story

in2's Story

How In2’s website drove 70% new visitors and increased ROI by 120% in one year with Hovi.
Read Story

Garo Boyadjian's Story

Hovi has helped Garo Boyadjian become a trendsetter in the jewelry market. We have worked with them to design, build and maintain their website, ensuring they provide their customers with the best possible e-commerce experience.

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Bassam Fattouh's Story


Why Our Clients Trust Us

Increase sales



Customer retention

Number of Clients

Customer acquisition



Customer acquisition cost

NPS Score


Our work,
Your Words.

Karim Khoury

Chief Executive Officer
“I came to Hovi with an idea and myself. We’ve been working together for a while now, and I couldn’t be happier with the infrastructure they helped me build. In addition, with Hovi we were able to generate a positive customer retention and acquisition rate. After looking for a worldwide solution, Hovi was the right one for us.”

Andrew Piechowiak

Partner Coordinator
Hovi is great to work with. I have worked with a few companies over the last three years on marketing, and Hovi was the best company. They have a unique digital marketing method and approach that works for their customers. Also, their openness, transparency, commitment to listening to their clients, and candidness helped us generate better customer acquisition results and increase sales.

Hussein Salem

Chief Executive Officer
“What impresses me the most at Hovi is their fantastic team and culture. Moreover, they are digital marketing professionals with lots of knowledge and always make you feel like they are part of your team.

I highly recommend them to anyone looking to grow their business.”

Meet Some Of Your
Customer Success Team

Customer Acquisition

Rouba Ghanem

Customer Success Director

Rouba is a Certified digital marketing Professional with the experience and expertise to drive teams to beat their goals. With over eight years of digital marketing experience, she has the expertise to motivate her team to reach their goals and accelerate business growth. Her leadership skills have helped her create a healthy customer success team under her lead and ensure positive customer retention and acquisition.

Rouba is a Digital Marketing Engine that gets your business to the next level.

Customer Acquisition

Tamara Tarabey

Creative | Team Lead

Tamara is our Creative Director and Design Team Lead. She works closely with the team and project managers to ensure that user-focused interfaces are created, with an emphasis on creating engaging and positive user experiences. Moreover, her focus is heavily on conversion-driven content that strives to create customer retention and customer acquisition, adoption and loyalty.

Your all-in-one brush when it comes to creating powerful & engaging digital user experiences is Tamara.

Customer retention

Mohamad Chehade

Solution Engineering | Team Lead

Mohamad is the answer man! He leads our Solutions Engineering team, coming up with solutions to fit your needs. He’s highly knowledgeable on software integrations using APIs or integration tools. Also, his vast experience in several coding languages, in addition to being hands-on with our development team, allows him to navigate until he finds the best technical solution for all your problems.

Under Mohamad’s lead, his team will be your Digital Marketing Engine’s baseline.

Customer retention

Marybel Hatem

Customer Acquisition | Team Lead

As a Certified Digital Marketer, Marybel has learned the ins and outs of both SEO and digital marketing. Furthermore, not only does she have a deep wealth of knowledge, but also several years of customer acquisition experience, leading SEO & SEM teams. 

The pillar that drives your customer acquisition efforts to success is Marybel. Ensuring positive customer retention and carrying your Digital Marketing strategy to exceed all expectations.

Increase sales

Dany Fawaz

Project Manager

Dany is a Certified Digital Marketing Professional and a Certified Project Management Professional (PMP)  with extensive experience across several industries in the digital marketing landscape. In addition, he is an expert in digital marketing, with a vast knowledge of digital marketing and sales. And for this reason, Dany can empower your team to hit its targets by helping them nail their performance every day.

Not only will Dany lead your team during Implementation, but he will also be the driving force behind your change towards better results.

customer acquisition cost

Gerard Najem

R&D | Team Lead

Gerard Najem has over ten years of experience leading teams across different industries and target markets across industries and markets. Furthermore, Gerard is a Certified Digital Marketer & Project Manager certified in Research & Development. Using his expertise, he will help you to build your brand in a way that speaks to the target market you are seeking.

The link between you and your target market to help you cater, personalize, and optimize your messaging to convert your target audience is Gerard.

Hovi Digital Marketing Services