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Focused Customer Success

Our #1 objective is to ensure your full success and satisfaction as we aspire to be the driving force behind our customers’ success.
We do that by building strong relationships and providing exceptional experiences that drive continuous improvement and innovation.

Ultimately, we want to contribute to your overall growth and success and we want you to feel supported and engaged while enjoying every step of the way.

Allow us to earn your trust and keep you happy!

Customer retention
Customer retention
Customer acquisition
Ohana Hills | Outreach, Inbound, and Sales

How Ohana Hills was able to achieve a 240% ROI on their marketing efforts with Hovi. 

Read Customer Success Stories

Ohana Hill's Story

Ohana has been using Hovi’s Inbound Framework and has seen an immense sales increase. After seeing the results of our efforts, they’re not looking back! Here’s their journey.

Read Story

in2's Story

How In2’s website drove 70% new visitors and increased ROI by 120% in one year with Hovi.
Read Story

Garo Boyadjian's Story

Hovi has helped Garo Boyadjian become a trendsetter in the jewelry market. We have worked with them to design, build and maintain their website, ensuring they provide their customers with the best possible e-commerce experience.

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Bassam Fattouh's Story

Discover how a leading makeup brand is delivering e-commerce digital experiences at scale with Hovi.

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Music Grid's Story

Discover how Music Grid created a powerful sales process that integrates the right sales enablement tools to increase conversions for the leads it generates in the future

Read Story

Why Our Clients Trust Us

Increase sales



Customer retention

Number of Clients

Customer acquisition



Customer acquisition cost

NPS Score

Our work,
Your Words.

Stephanie El Khoury

Marketing Manager
“Working with your team so far has been truly insightful and productive. Your commitment to excellence and attention to detail during the implementation phase has truly impressed me.The collaborative approach and the open exchange of ideas have not only streamlined the process but also ensured that the final outcome aligns perfectly with our goals.”

Ali Al-Jadar

Chief Business Officer
Hovi Digital Lab uniquely combines a modern business understanding with steadfast values. Their exceptional performance is fueled by a remarkable agility in adapting to the Saudi market. They expertly blend global expertise with local insights, setting them apart with sophisticated, culturally-tuned solutions. Hovi Digital Lab is more than just an industry leader; they are pioneers, delivering exceptional value in a dynamic business landscape.

Eline Nehme

Consultant, Business Development
“I must say, working with HOVI has been an absolute game-changer for us! Their methodical approach to our project left no stone unturned, and their customer success team seamlessly became an indispensable part of our extended team. Our website is a work of art in progress, continually evolving and improving. HOVI’s performance speaks for itself, and it’s a testament to their commitment to excellence. They’re not just an agency; they’re your strategic partner in success.”

Meet Some Of Your
Customer Success Team

Customer Acquisition

Rouba Ghanem

Customer Success Director

Rouba is a certified digital marketing Professional with over 8 years of expertise in digital marketing and customer success. Head of Hovi’s customer success team, she sets the overall vision and strategic plan for the CS team, focuses on leading a positive customer experience and driving growth to our clients.  Her leadership skills have helped her operate a healthy customer success team and ensure positive customer retention and great customer health scores.

Customer Acquisition

Tamara Tarabey

Creative Director | Team Lead

Tamara is our Creative Director and Design Team Lead. She manages the digital creative processes from A to Z by leading the creative team in the production and execution of all deliverables across multiple digital platforms. She oversees the creation of all design assets and helps shape our creative marketing strategies proactively.

She collaborates with the customer success team in order to shape the digital direction for our clients and ensures the creation of user-focused, engaging and positive user experiences.

Customer retention

Mohamad Chehade

Customer Success Manager | Team Lead

Mohamad excels as a Customer Success Manager, his role centers around ensuring our clients’ success, guided by his deep insights into their needs and challenges. With a background rich in technical problem-solving and client communication, Mohamad effectively navigates customer relationships, providing tailored solutions and support.

His skill set makes him exceptionally adept at enhancing customer experiences and fostering long-term client satisfaction.

Customer retention

Marybel Hatem

Senior Customer Acquisition | Team Lead

As a Certified Digital Marketer, Marybel has learned the ins and outs of SEO, SEM and customer acquisition best practices.  With more than 6 years of expertise in customer acquisition, she leads the planning and execution of digital marketing and user acquisition strategies for our clients and leads functional teams by constantly looking for fresh ways to drive traffic and acquire qualified users.

Marybel is the pillar that drives your customer acquisition efforts to success ensuring positive customer retention and carrying your digital marketing strategy to exceed all expectations.

Hovi Digital Marketing Services